You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address (no P.O. Boxes), telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for misdelivery due to incorrect information supplied by a customer. Royal Sunset Gallery reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order.
It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact Royal Sunset Gallery customer service via email at firstname.lastname@example.org
Payment for any order must be made in advance at the time the order is placed. You may pay for your order by cash (in person), credit card, PayPal, and such other means as displayed on the checkout page. In the event of a stopped payment, disapproved charge, or other failures to submit pre-payment, Royal Sunset Gallery shall have the right to cancel the order or, if already shipped, to seek payment and hold the customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 2.5% per month (or the highest allowable rate by law if less than 2.5% per month) until payment is made.
Shipping & Delivery
Delivery time depends on the shipping option you choose when ordering. Please allow at least 3 - 6 weeks for your Limited Edition purchases of Lumachrome Acrylic Prints, 3 - 14 days for Chromaluxe Metal Prints, 2 - 7 days for Canvas Gallery Wrapped Prints, or 1-3 days for your retail product to be shipped, plus the shipping time based on the shipping option you selected. Title and risk of loss for any purchases pass to you upon our delivery to our carrier.
If your print arrives damaged or broken, please contact us immediately! We will happily replace it, but we’ll need a picture of the damage. Email us at email@example.com. Requests must be received within 7 days of delivery and must include a copy of the shipping receipt and photographic proof of the damage for us to review and make a determination whether the damage, in fact, occurred during shipping. If we approve your request for a replacement, we will not charge you for the new print, but you will be responsible for the costs of returning the damaged print to us, plus the cost of shipping the new print to you.
Cancelation Policy All works are custom orders, meaning every piece is made to meet the client’s specific requirements. Production of the purchased work(s) begins immediately after purchase, and shipment will occur as soon as possible after production is complete. As a result, the work(s) cannot be canceled, returned, or refunded at any time. In light of the substantial production costs incurred once production has begun, any request to cancel an order or otherwise modify the produced image (e.g., increasing or reducing size, changing image, etc.) will be eligible for a 50% restocking fee. Due to our shipping and production timeline, produced & shipped work(s) are non-cancellable, non-returnable, non-exchangeable, and non-refundable.
If, for any reason, you are not completely satisfied with your Royal Sunset Gallery retail purchase, you may return it (you are responsible for applicable return shipping costs) within 7 days of receipt and receive store credit for a future purchase. Retail Products do NOT include Wall Art Prints. Items need to be returned in a like-new condition.
Royal Sunset Gallery Limited Editions, Open Editions, and all Framed Artworks are custom-made, and as such, we are unable to offer returns or exchanges.Each Royal Sunset Gallery is custom produced to order. As such, we are unable to change your artwork once the order is placed.
All artwork and retail products bought on location in our physical store are non-returnable or exchangeable. All orders are final. Please carefully inspect all the products you purchase in our store for any damage before leaving the store. We’re not responsible for any damage that occurs during transportation or installation.
If you need assistance with any aspect of your purchase, ownership, or use of your product eGift Card, please contact Customer Service at firstname.lastname@example.org. Please refer to your order number and supply the email address you used for the order.
Acceptance of Artwork
Our artwork is professionally packaged and shipped. Depending on the number of pieces and the size of the artwork, it will arrive in either boxes or a wooden crate. As fine art can be fragile, you must inspect the Artwork immediately upon receipt. If the Artwork is damaged or does not otherwise conform with the Order, Client must provide Seller with written notification no later than seven (7) days after receipt of the Artwork. Otherwise, the Artwork is deemed to be accepted.
We’re not responsible for stolen artwork after it has been delivered to your address
Copyright and Reproduction
All copyright rights, including, without limitation, all reproduction and trade dress rights (collectively, the “Copyright”), to the Artwork are expressly reserved by Seller and Artist. This Agreement does not include a sale or license of the Copyright to Client. Client will not reproduce or copy the Artwork without advance written permission. Artist’s signature and/or the copyright notice as they appear on or about the Artwork at the time of sale must not be removed or concealed. Artist shall receive authorship credit in connection with the Artwork at all times.